Privacy Policy

This information applies when you visit our website or use the MelioPlay application (hereinafter, the website and the application will be collectively referred to as the "Services").

General Summary

• Scope: This Privacy Policy applies to the processing of data by MelioPlay (Vemox) as the Data Controller.
• Contact Details: VEMOX SOLUCIONES TECNOLÓGICAS EMPRESARIALES S.A. de C.V., [email protected].
• Source of processed data: Data provided automatically or actively, publicly available information, and data provided by third parties (e.g., social networks).
• Purposes of processing: Access to services, authentication, security and service improvement, contract management, legal requirements, administration, product development, communication, and marketing.
• Recipients: Service providers, government agencies, consultants, auditors, and other contractual partners subject to confidentiality obligations.
• Legal basis: Consent; contractual purposes; compliance with legal obligations; protection of our legitimate interests.
• Retention period: Data will be stored for as long as necessary for the listed purposes, or longer if required by law or necessary and permissible.

Your Control

• Withdrawal of consent: You may withdraw your consent at any time and without providing a reason. Processing based on consent will cease for the future.
• Objection to processing: You may object to data processing based on legitimate interests by providing reasons. Any processing of personal data for direct marketing purposes will cease immediately upon notification.
• Data subject rights: Access, rectification, erasure, restriction, right to object, data portability, and the right to lodge a complaint with a supervisory authority. To exercise these rights, you may contact the data controller at any time free of charge.

In Detail

The following information is intended to help you understand from which sources MelioPlay obtains personal data, who is responsible for the processing, and for what purposes we process it; on what legal basis and for how long we are permitted to share personal data; and what rights you have as a data subject.

1. Data Controller Contact Information

You can reach us at:

• VEMOX SOLUCIONES TECNOLÓGICAS EMPRESARIALES S.A. de C.V.
• MelioPlay Inc. | Vemoxland Entertainment Inc.
• Phone: +52 1 783 124 3833

If you have any questions regarding the protection of your personal data, you can contact us directly via email at: [email protected].

2. Source of Processed Personal Data

MelioPlay is a platform that offers various tasks to users. When users complete the tasks, previously announced rewards are distributed. We process personal data in connection with our services. Data comes from the following sources:

• Automatically collected data: Technical data collected when interacting with our services, particularly our website (e.g., IP addresses, browser information, cookies, device information).
• Data actively provided by users: Registration data (e.g., name, email, phone), newsletter subscriptions, and data provided through the contact form or other communications.
• Information from publicly available sources: Registries, government agencies, or commercial databases to comply with legal and contractual obligations.
• Third-party services or platforms: Data from social networks or services linked to MelioPlay accounts.

3. Purposes and Legal Basis for Processing

We process personal data for limited purposes and only when we are legally or contractually authorized or required to do so, or when you have given your express consent.

3.1 Security and Operation

We process your personal data to provide our services technically and ensure their security at all times. For technical reasons, whenever you visit or interact with our services, your browser or device sends us technical information which is stored in server logs (date, time, IP, referring URL, visited subpages, device type, etc.). We use this data to operate, secure, and improve our systems, prevent abuse, and detect and fix errors.

3.2 Provision of Our Services

We process your personal data (registration, contact, credentials) so that you can create an account and access it regularly. To ensure rewards can be distributed, we request your payment information (bank account details, PayPal, or digital wallet identifiers).

We may process identity verification data when necessary, including government-issued ID documents and liveness checks to prevent fraud and comply with legal or partner requirements. We process transaction and reward-related data in connection with your participation in offers.

3.3 Improvement of Our Services

We continually improve our services. This includes analyzing data to improve our website. For this purpose, we use cookies or similar technologies.

3.4 Direct Marketing

From time to time, we may contact you by email or phone for commercial purposes (to inform you about updates, promotions, or special offers). You can opt out of receiving marketing communications at any time at no extra cost.

3.5 Communication and Support

When registered users or other users contact us for technical support or other assistance, we process the necessary data to respond to the request and provide support.

3.6 Compliance with Legal Obligations and Audits (M&A)

We process personal data for other purposes, e.g., when we are legally obligated to do so, for tax purposes, or when it is necessary to assert or defend legal claims. During the review or negotiation of mergers, acquisitions, or similar transactions, we may analyze and disclose data to external auditors or consultants under confidentiality obligations.

4. Recipients

We do not sell personal data to third parties; however, we may disclose data to others if you have given explicit consent, if necessary for the performance of a contract, or if there is a legal obligation. Recipients include in particular:

• Service Providers: Carefully selected and contractually bound companies to perform services, prevent fraud, process payments, and analyze behavior.
• Authorities: We disclose personal data to authorities only if requested or if we are legally obligated to do so.
• Advisors and auditors: Subject to legal or contractual confidentiality obligations.

5. Data Transfers to Third Countries

We transfer your personal data to third countries only if the recipient provides adequate guarantees for the protection of personal data, if you have given express consent after being informed of the risks, or if the transfer is necessary for the fulfillment of contractual obligations.

6. Retention and Deletion

Generally, we process personal data only until the specified purposes have been fulfilled. Afterwards, we anonymize or delete personal data unless we are legally required to retain it for tax or commercial reasons, or if we have a legitimate interest for further retention (for example, to defend against legal claims).

7. Your Control Options

You can withdraw any consent you have granted us at any time without providing a reason. You have the right to object at any time to the processing of your personal data. If your objection is directed against processing for direct marketing purposes, we will cease processing immediately.

8. Your Rights as a Data Subject

In addition, you have the right to:

• Request access to your personal data processed by us.
• Request immediate rectification of inaccurate or incomplete personal data.
• Request the erasure (deletion) of your personal data, unless processing is necessary to comply with a legal obligation, reasons of public interest, or the defense of legal claims.
• Request the restriction of the processing of your personal data.
• Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or request its transmission to another controller (Data Portability).
• Lodge a complaint with a supervisory authority.

If you have any questions about data protection, please do not hesitate to contact us.