Fraud Prevention Policy

At MelioPlay (operated by VEMOX SOLUCIONES TECNOLÓGICAS EMPRESARIALES S.A. de C.V.), we maintain a strict zero-tolerance policy against any type of fraudulent activity. Protecting the integrity of our platform is essential to continue offering fair rewards to our legitimate users and maintaining the trust of our advertising partners.

1. Strictly Prohibited Activities

Any attempt to bypass our security systems, alter metrics, or falsify identities is a direct violation of our Terms of Service. The following are strictly prohibited:

A. Geographical and Network Manipulation

• The use of Virtual Private Networks (VPNs), proxies, SSH tunnels, Tor nodes, or virtual private servers (VPS) to mask, hide, or alter your real location and IP address.
• Attempting to access surveys or offerwalls targeted at countries other than your verifiable current residence.

B. Multiple Accounts and Registration Abuse

• Creating more than one (1) account per natural person.
• Operating more than one (1) account per household, device, or IP address. If multiple people in the same household wish to use MelioPlay, they must contact support beforehand.
• The use of temporary, disposable, or mass-generated alias emails to create accounts.
• The use of VOIP (Voice over IP) phone numbers or temporary virtual numbers to evade SMS verification.

C. Automation and Emulation

• The use of bots, macros, scripts, browser extensions, or any automation software to simulate human activity (e.g., auto-clickers, automated video viewing).
• Completing mobile app installation offers using Android/iOS emulators on a computer (e.g., Bluestacks, Nox, etc.). Mobile offers must be completed on real physical devices.

D. Data Falsification

• Intentionally providing false, fabricated, or inconsistent information when completing survey profiles to qualify for market research.
• Providing forged IDs or documents during our verification process (Know Your Customer / KYC).

2. Identity Verification (KYC) and Withholds

To maintain a fraud-free ecosystem, MelioPlay reserves the right to subject any account to a manual verification process before processing a withdrawal.

• We may require users to verify their identity by submitting a government-issued ID (ID card, Passport, License) and/or performing a liveness check (selfie).
• If an account is flagged by our automated risk analysis systems (high IP risk score or anomalous behavior), withdrawals may be held for up to 90 days while the origin of funds is audited with our advertising partners.

3. Chargebacks and Offer Reversals

If an advertising partner (Offerwall or survey provider) notifies us that the requirements of an offer were not genuinely met, or if the advertiser rejects the payment due to fraud or credit card cancellation (chargeback), MelioPlay has the absolute right to:

• Immediately deduct the point equivalent (Pts) from your account balance.
• If the balance is insufficient, the account will go into a negative balance.
• Block the account if a pattern of reversed or fraudulent offers is detected.

4. Consequences of Violation

If our security systems or audit team determine, at their sole and absolute discretion, that a user has engaged in prohibited activities:

1. Account Closure: The offender's account will be permanently banned from the MelioPlay network.
2. Forfeiture of Funds: Any point balance, pending rewards, or referral program benefits will be seized and invalidated to compensate for damages caused to the platform and advertisers.
3. Hardware/Network Block: Future access from the devices, network identifiers (IP/MAC), and payment wallets associated with the offender will be blocked.
4. Legal Action: In cases of large-scale coordinated fraud, MelioPlay reserves the right to take legal action and provide records to the relevant authorities in the United Mexican States or the applicable jurisdiction.

5. Fraud Reporting and Appeals

If you believe your account has been flagged or suspended by mistake (false positive), you may submit a single appeal by contacting our compliance team. You must be willing to provide reliable identity documentation to unlock the account.

To report vulnerabilities, third-party referral system abuse attempts, or to submit appeals, please contact us at:

Security Email: [email protected]